Privacy policy

Last updated: 09 January 2026

1. Who we are (data controller)

This store is operated by Transagri – Sociedade de Transformação e Comercialização de Produtos Agrícolas, Lda., trading as T*NUTS Store (“we”, “us”). For the purposes of EU data protection laws, we are the data controller of your personal data.

Contact: info@t-nuts.store | +351 232 611 903

Address: Zona Industrial do Salgueiro, Lote 3, 3530-259 Mangualde, Portugal

2. What personal data we collect

Identity and contact data: name, delivery/billing address, email, phone.
Order and transaction data: products purchased, order history, returns, and support requests.
Payment data: payment confirmation and transaction references (payment card details are processed by payment providers; we do not store full card numbers).
Device and usage data: IP address, browser/device identifiers, pages visited and interactions (cookies/analytics where enabled).

3. Purposes and legal bases

Contract performance (Article 6(1)(b) GDPR): order processing, payment, delivery, returns, customer support.
Legal obligations (Article 6(1)(c) GDPR): accounting, tax, handling complaints, and food safety/traceability where applicable.
Legitimate interests (Article 6(1)(f) GDPR): fraud prevention, service improvement, basic analytics, and legal claims.
Consent (Article 6(1)(a) GDPR), where applicable: marketing and non-essential cookies/trackers (withdrawable at any time).

4. Marketing communications

If you subscribe to marketing communications, you can unsubscribe at any time using the link in our emails or by contacting info@t-nuts.store.

5. Cookies

We use cookies and similar technologies to operate the store and, depending on your settings, to improve performance and measure usage. You can manage cookie preferences via your browser and (where available) our cookie banner/settings.

6. Who we share data with

We share personal data only as needed to operate the store, including with Shopify (platform hosting), payment providers, carriers/logistics providers, and IT/analytics providers (where enabled and subject to safeguards).

7. International transfers

Some service providers may process data outside the European Economic Area. Where this occurs, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or adequacy decisions, as applicable.

8. Data retention

We retain personal data only for as long as necessary for the purposes described above, including to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your rights

Subject to applicable law, you may have the right to access, rectify, delete, restrict or object to processing, and data portability, as applicable. You may withdraw consent at any time for consent-based processing.

To exercise your rights, contact us at info@t-nuts.store. We may need to verify your identity before responding.

10. Complaints and supervisory authority

If you have concerns about our processing of personal data, please contact us first. You also have the right to lodge a complaint with your local data protection authority.

Portugal: Comissão Nacional de Proteção de Dados (CNPD) – https://www.cnpd.pt

11. Security

We use appropriate technical and organisational measures to protect personal data. However, no method of transmission over the Internet is completely secure.